WAWA PREPAID

Frequently Asked Questions

1.         What is the WAWA Prepaid about?

Subscribers can enjoy the new Prepaid plan, WAWA Prepaid for only RM18 for 18GB (WAWA18) or RM35 for 35GB (WAWA35).

 

	WAWA PREPAID PLANS
Item(s)	Specification(s)
Plan Name	WAWA18	WAWA35
Price (RM)	RM 18	RM 35
Plan Validity	30 days	30 days
Data Quota (GB)	10GB + 8GB	30GB + 5GB
Voice	100 mins	300 mins
Hotspot	YES	YES
Basic Internet (BI)	YES (Within the data plan’s subscription cycle)

 

2.         Who is eligible to subscribe to WAWA Prepaid?

WAWA Prepaid is open to all Malaysian citizens or Foreigners with the minimum age of twelve (12) years.

 

3.         How much is WAWA Prepaid?

WAWA18 data plan is RM18/month whereas WAWA35 data plan is RM35/month.

 

4.         How do I subscribe WAWA Prepaid?

You may subscribe to WAWA Prepaid via:

·       XOX and ONEXOX Authorized Dealers

·       XOX Physical Outlets (XOX Space, X-force, XCCs, & XPPs)

·       ONEXOX Online Store

·       Dealer Affiliate Online Store

 

5.       How does WAWA Prepaid validity work?
You will receive ONE (1) day prepaid validity for every RM1 topped up. Additionally, you will receive an additional THIRTY (30) days of prepaid validity with every subscription to WAWA18 or WAWA35 data plan!

For example, you topped up RM18 and subscribed to WAWA18. Hence, you will be entitled to receive a total of 48 days of prepaid validity!

Note: The maximum prepaid validity to be accumulated from every subscription of WAWA18 or WAWA35 data plan is capped at 36 months (1,095 days).

6.       How will I receive the prepaid validity?

·       The prepaid validity that you are entitled to will be automatically credited to your account upon successful top up.

·       The 30 days prepaid validity will be credited to Subscriber’s account ONE (1) day after successful subscription to WAWA18 or WAWA35 data plan.

7.       Does WAWA Prepaid come with 36 months prepaid validity?
Unfortunately, no. WAWA Prepaid does not come with 36 months prepaid validity.

8.       Will I still receive ONE (1) day validity for every RM1 top up, even if I reached the cap of 36 months prepaid validity?
Yes! You will still continue to receive ONE (1) day validity for every RM1 top up.

E.g., You have 36 months prepaid validity and top up RM30. You are entitled to receive another 30 days of validity.

 

9.       What if I have 36 months prepaid validity and purchase the 6 or 12 Months Validity?

Upon successful purchase of 6 Months Validity, your new prepaid validity will be 42 months. If you purchased 12 Months Validity, your new prepaid validity will be 48 months.

10.   Can I still receive credit and validity shared by another Subscriber, even if I reached the cap of 36 months prepaid validity?
Yes! You will still receive the credit and validity shared by another Subscriber to you.

E.g., You have 36 months prepaid validity and receive RM3 – 1 Day Validity from another Subscriber. Your new prepaid validity will be 36 months and 1 day.

 

11.   What if I have 36 months prepaid validity and subscribe to WAWA18 or WAWA35 data plan?
You have reached the cap of 36 months prepaid validity and will not receive additional 30 days prepaid validity from the subscription of WAWA18 or WAWA35 data plan.

12.   I have 30 months prepaid validity. What if I top up RM30 and subscribe to WAWA18 or WAWA35 data plan?
You will be entitled to receive 30 days prepaid validity from the RM30 top up and an additional 30 days prepaid validity from the subscription to WAWA18 or WAWA35 data plan. Your new prepaid validity will be 32 months.

13.   I have 35 months prepaid validity. What if I top up RM30 and subscribe to WAWA18 or WAWA35 data plan?

You will be entitled to receive 30 days prepaid validity from the RM30 top up. However, you will not be entitled to receive the additional 30 days prepaid validity from the subscription to WAWA18 or WAWA35 data plan as you have reached the cap of 36 months prepaid validity. Your new prepaid validity will be 36 months.

 

 

14.   I have 35 months prepaid validity. What if I subscribe to WAWA18 or WAWA35 data plan and then top up RM30?

You will be entitled to receive 30 days prepaid validity from the subscription to WAWA18 or WAWA35 data plan. You will also receive the 30 days prepaid validity from the RM30 top up. Your new prepaid validity will be 37 months.

15.     What if I already received 36 months validity for WAWA Prepaid before 20^th March 2023? What will happen to the 36 months validity?
Don’t worry, your 36 months validity will remain in your account for you to enjoy! After 20^th March 2023, you will enjoy extra validity for every RM1 topped up or each time you subscribe to WAWA18 or WAWA35 data plan.

16.     How long is the data validity for WAWA data plan?
Each subscription of WAWA18 or WAWA35 data plan will be valid for THIRTY (30) days upon successful subscription.

17.     Do WAWA data plans have auto-renewal subscription feature?
Yes! WAWA data plans do have auto-renewal subscription feature whereby the data plan will be automatically renewed on the respective renewal date if Subscribers have sufficient credit.

 

18.     What happens when the subscription has been fully utilized before THIRTY (30) days?

Subscribers will need to re-subscribe to WAWA18 or WAWA35 data plan.

 

19.     How can I stop the auto-renewal for WAWA data plans?
To request to stop the auto-renewal for WAWA data plans, you can send DATA AR OFF to 23388.

 

20.     What are the methods to check data plan balance/status?

To get the latest data balance/status, you may check via:

·       SMS: Send “BAL” to 23388 or 22111

·       Easy Menu: Dial *150#

·       Black App: Available on Google Play store and App Store

·       Self-Care Portal

 

21.     Will I receive a notification when the WAWA data plan quota is about to expire or be used up?

You will receive a friendly reminder (via SMS) when your data usage reaches 80% and 100% of the quota. You will also receive a notification ONE (1) day before the expiry date of your monthly WAWA data plans.

 

22.     What happens to the remaining data quota if it is not used up within the subscription period?

All remaining data quota will be terminated automatically upon expiration. For Subscribers with monthly data plan subscription, your data quota will be renewed on the next renewal date.

 

23.     If I reach 100% data usage before the expiry date/time and want more data, what can I do?

You can choose to either purchase Add-On data plans OR re-subscribe to WAWA18 or WAWA35 data plan.

 

24.     Can I share my data, talk time and SMS with my family members or friends?

Unfortunately, no. All counters in WAWA data plans are non-shareable.

 

25.     If I purchased WAWA Prepaid, can I request for a refund?

No, you may not. All purchases of WAWA Prepaid are final and not eligible for a refund.

 

26.     If I change my mind after purchasing WAWA Prepaid, can I request to exchange it for something else?  

You may COBP to the Black plans.

 

27.   Can I COP from ONEXOX Prepaid to WAWA Prepaid or TBG Prepaid and vice versa?
Yes, you may COP from ONEXOX Prepaid to WAWA Prepaid or TBG Prepaid and vice versa via ONEXAPP.

Note: Any unused data, voice, and SMS will not be carried forward to the new plan. Existing data, voice, and SMS in Season Pass Counter will also not be carried forward to the new plan. Only validity and airtime from ONEXOX Prepaid will be carried forward to WAWA Prepaid.

 

28.   Can I COBP from WAWA Prepaid to BLACK plans and vice versa?

You may COBP from WAWA Prepaid to BLACK plans via ONEXApp; or COBP from BLACK plans to WAWA Prepaid via BLACK App.

 

Note: Any unused data, voice, and SMS will not be carried forward to the new plan. Existing data, voice, and SMS in Season Pass Counter will also not be carried forward to the new plan.

 

Last Updated on 21^st December 2023